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These terms set out the rules that apply when you open and use a lucky101 account — covering your account rights, how transactions work through bKash, Rocket or Bank Transfer, and what we each owe one another. Availability depends on your local law and eligible region; please read carefully before you start.
By opening an account on lucky101 and using any part of the platform — including the game lobby, wallet or support channels — you confirm that you have read and accept these terms in full. If any part is unclear, do not proceed until you have contacted support and received clarification. These terms are governed by the rules of the jurisdiction in which lucky101 operates. Access to the platform and eligibility to hold an account depend on your local law and the regions we are permitted to serve at any given time. We do not represent that the platform is available or lawful in every location. When you add funds through bKash, Rocket or Bank Transfer, the transaction is subject to both these terms and the policies of the payment provider you choose. Discrepancies between a wallet statement and your lucky101 account balance should be reported to our support team, not assumed to self-correct. We keep a record of all account-level transactions, and you can view your own history from inside your signed-in account area at any time. We may update these terms when required. A notice will appear in your account or on the site before material changes take effect. Continued use of the account after that notice period means you accept the revised terms.
These terms cover four distinct areas of how the platform operates. Understanding which activities they govern — and which fall outside their scope — helps you know where to direct questions and what to expect from each part of your account.
Your right to open, hold and close an account on lucky101 is governed by these terms. This includes login methods, account verification steps and the conditions under which we may suspend or close an account. Access remains subject to local law and eligible regions at all times.
Deposits and withdrawals processed through bKash, Rocket or Bank Transfer fall under these terms on the lucky101 side. The payment provider's own policies also apply to their side of the transaction. Any dispute about a missing or incorrect amount should be raised with our support team using your transaction reference.
Game content, lobby layout, information notices and any editorial material published on lucky101 are covered by these terms. You may not copy, reproduce or redistribute any content from the platform without our written consent. Game availability may vary by region and can change without prior notice.
Services provided by external parties — including the payment processors behind bKash and Rocket, and the game studios whose content appears in the lobby — operate under their own terms. lucky101 is not liable for the conduct of those third parties, though we do select partners whose standards align with our own.
These terms are not one-directional. You hold specific rights as an account holder, and this section outlines the practical steps you can take to exercise them. Your transaction history is visible in full from the signed-in account area — every deposit and withdrawal is logged there with a reference number you can quote when contacting support. If any account detail is incorrect — your registered mobile number, linked wallet, or contact email — you can update those fields from your account settings page; some changes may require identity confirmation as described in the verification instructions shown there. Where a term is unclear or a policy decision affects your account in a way you did not expect, you have the right to raise a formal question through our support channel. We will acknowledge your query and respond with the relevant policy basis. You do not need to accept an unexplained decision; ask us to point to the specific clause, and we will do so.
Open the transaction history section inside your signed-in account to see every deposit, withdrawal and adjustment. Each entry carries a reference number and timestamp. If an entry does not match your bKash, Rocket or Bank Transfer record, note the reference and contact support.
Information can be updated from the settings area. Changes to your registered mobile number or linked wallet may require you to follow the verification steps displayed on that page. Follow the on-screen instructions rather than assuming a change has saved without confirmation.
If a term here is unclear or a decision affecting your account seems inconsistent with what is written, contact our support team and quote the relevant section. We will respond with the applicable clause and an explanation of how it was applied in your case.
For any account action that you cannot complete through self-service — including wallet unlinking or account closure — submit a request through the published support route. Include your account reference and a brief description of what you need so we can route it correctly.
If these terms raise a question you cannot answer by reading this page, the routes below are the correct places to direct it. Use the channel that suits how you prefer to communicate, and include your account reference in any message so we can locate your record without delay.
Open the live chat widget from any page inside your signed-in account. This is the quickest route for questions about a specific account action or transaction reference covered by these terms.
Send a written query to the support email address published in the Contact section of this site. Include your registered mobile number and the clause or section you are asking about so we can prepare a specific response.
The Help Centre, accessible from within your account, contains published answers to common policy questions. Check there first before raising a new query — many terms-related questions are already addressed with clear, step-by-step explanations.
We handle your account data in line with the obligations described in these terms and our Privacy Policy. This section outlines the specific practices that affect your account on a day-to-day basis.
Your account data — including transaction records linked to bKash, Rocket or Bank Transfer — is stored for the period required by our operating obligations. You can request a summary of the data we hold by contacting support with your account reference and a clear description of what you need.
We use cookies to keep your session active and to remember your account preferences between visits. The cookie notice shown on your first visit explains what is set and why. You can adjust browser cookie settings, but doing so may affect how parts of the platform function on your device.
You are responsible for keeping your login credentials private. If you believe your account has been accessed without your authorisation, contact support immediately using the live chat route. We will guide you through the steps to secure the account, which are described in the account security section of the Help Centre.
When these terms change in a material way, we post a notice in your account and on this page before the change takes effect. The updated version replaces all previous versions. If you disagree with a change, you should contact support before the notice period ends rather than after the revised terms are already in force.
The questions below cover what account holders most often ask about these terms. If your question is not here, use the live chat or email route listed in the support section above.
Yes — on the lucky101 side, all deposits and withdrawals processed through bKash, Rocket or Bank Transfer are covered by these terms. The payment provider also applies its own terms to its side of the transaction. If the amounts differ between records, contact support with your transaction reference.
We do not change terms without notice. When a material change is made, a notice appears in your account and on this page before it takes effect. Continuing to use your account after that notice period means you have accepted the updated terms. You can always contact support if you want to discuss a specific change.
Contact our support team and quote the clause you are questioning. We will explain how it applies and, where relevant, the reasoning behind it. If your concern relates to an account-level decision, ask us to point to the specific clause that covers it. Disagreement with a term does not automatically suspend your account.
Access to lucky101 depends on your local law and the regions we are authorised to serve at any given time. We do not state that the platform is available or lawful in every location. Check the eligibility conditions shown during account registration for the most current information on supported regions.
Your full transaction history is visible inside your signed-in account under the transactions or wallet section. Each entry includes a reference number and date. If you need a formatted summary sent by email, contact support with your account reference and specify the date range you want covered.
We retain account data for the period required by our operating obligations, which is described in the Privacy Policy linked from this page. If you want to know what specific data we hold on your account, submit a request through email support with your account reference and a clear description of what you are asking for.