App / Mobile
This page collects the questions we hear most often from returning account holders — covering deposits via bKash and Rocket, how to navigate the lobby on mobile, and what to do when something doesn't look right. If your question isn't listed here, our support routes are one tap away from any page on lucky101.
Not every question has the same shape. A deposit question is different from a game-access question, and a login issue on mobile sits in a different category from a withdrawal request. We've grouped the answers below by the part of your account journey they belong to — so you can skip straight to what matters without reading through everything else.
These are the structural facts of the platform as it stands today — the categories available in the lobby, the payment rails configured at checkout, the language the site runs in, and the support routes published on lucky101. None of these figures are estimates; they reflect what you can verify by opening your account and browsing each section.
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Some questions can't be answered by a FAQ page alone — particularly anything involving a specific transaction, a verification hold or an account access issue that's specific to your device. For those, the routes below connect you to the team directly. All three are accessible from the Help section inside your signed-in account, and from the footer of every page on lucky101.
Open the chat widget from any page on lucky101. It connects you to a support agent who can pull up your account record, check transaction status and walk through any lobby or wallet issue with you in real time.
Send your question to the support email address listed in the Help section of your account. Include your registered number and a clear description. We respond to account and payment queries through this channel during published hours.
The Help section inside your signed-in account holds self-service steps for common issues — password reset, wallet linking, transaction history and game-access checks. Start here before reaching out if the issue is a standard account task.
A FAQ page is only useful if the answers match what you actually find when you open your account. We update this page when processes change — whether that's a step in the bKash deposit flow, a change to how the lobby organises game categories, or an update to the support routes. The answers here are written by the team that operates the platform, not pulled from a generic template.
Every answer on this page comes from the team that runs lucky101 — not a third-party content service. The account steps, payment flows and lobby navigation described here reflect what we've actually configured and tested.
We revise FAQ entries whenever the underlying process changes. If bKash adds a step or the lobby restructures a category, we update the corresponding answer before the change goes live for account holders.
We don't describe steps we haven't verified inside a real account session. Every payment reference, wallet field and lobby path mentioned here has been checked against the current live version of lucky101.
If an answer here doesn't match what you see in your account, please flag it via live chat. Accurate self-service information matters to us — it reduces unnecessary support volume and helps you resolve issues faster on your own.
Each of the three payment rails at lucky101 works through the same wallet section of your account, but the flow at checkout differs depending on which method you select. Understanding those differences before you start a transaction saves time and avoids incomplete deposits.
Select bKash at the deposit screen. You'll see a merchant number and a reference code. Send from your bKash app using that exact reference — omitting it is the most common reason a bKash deposit doesn't auto-credit to your wallet.
Rocket deposits follow the same reference-code format. Open Rocket on your phone, choose Send Money or Payment depending on the instruction shown, and enter the reference exactly as displayed. Keep the confirmation SMS as a record.
Bank Transfer shows an account number and code at checkout. Use these fields exactly when initiating from your bank's mobile app or counter. This method may take longer to reflect than wallet-based options; the estimate is shown at checkout.
Transaction history for all three rails is visible in the Wallet section of your account. If a deposit is pending beyond the window shown at checkout, open a live chat with the transaction reference and registered number ready.
The lobby on lucky101 is organised so that returning account holders can reach their preferred zone in two taps from the home screen. Slots, live casino, and sports each have a dedicated section, and the game names visible there — including Cricket FastPlay, Teen Patti Round and Roulette Velocity — are drawn from studios like Pragmatic Play, PG Soft and Habanero.
Slots from Pragmatic Play, Habanero, PG Soft, CQ9, PlayStar and Microgaming are grouped under the Slots zone. Use the filter row to sort by studio. Game names like Rocket Payout Track and Football Lucky Bet appear in this section of the lobby.
The live casino zone holds dealer tables including Teen Patti Round, Roulette Velocity and Jhelum Prize Table. Tables are listed with their current status — open, full or waiting — so you can see availability before you join a session.
The sports section foregrounds cricket markets including BPL and international fixtures. Tap the Sports tab from the lobby home. Available matches and market types are listed under each event; odds shown are live and subject to change.
Your wallet balance and transaction history sit behind the account icon in the top-right corner on both mobile and browser. Deposit, check balance and review recent transactions without leaving the current lobby view.
These are the questions we receive most through live chat and email. Each answer reflects the current account flow on lucky101 and applies to account holders in supported Bangladesh regions. Where a step involves your specific account status or an in-progress transaction, the answer points you to the exact place in your account to verify it.
Open the Wallet section of your account and select bKash. The screen shows a merchant number and a reference code. Send the amount from your bKash app using that reference. The reference field is required — deposits sent without it may not auto-credit and will need manual matching by the support team.
First, confirm the reference code you entered when sending matches exactly what was displayed at checkout. Then check the pending window shown on the deposit screen — it varies. If you're past that window, open live chat with your Rocket transaction ID and registered mobile number. The team can locate and match the deposit.
Yes. Your lucky101 account works across mobile browsers and desktop without a separate login. Your wallet balance, transaction history and lobby preferences carry over between sessions. Log in with the same credentials on any device; the lobby adjusts its layout to fit the screen size automatically.
Tap or click the Sports tab from the main lobby. Cricket markets — including BPL, international fixtures and major tournaments — are listed under the Cricket category within Sports. Available events and market types update in line with the fixture schedule. Markets close when a match goes live or is suspended.
The lobby only displays titles available to your account region. If a title from Pragmatic Play, PG Soft, Habanero, CQ9, PlayStar or Microgaming doesn't appear in your lobby, it may be restricted for your region or account type. Contact support if you believe a title should be visible but isn't showing.
Open lucky101 and select the login screen. Use the Forgot Password option if you've lost access to your credentials — it sends a reset link to your registered number or email. If the issue is something else, such as an account hold or a verification step, contact support via live chat for account-specific guidance.
Account details, wallet balances and transaction records are held within your signed-in session only. We do not share account-specific information through public channels. If you receive any communication asking for your password or wallet PIN outside of lucky101, treat it as suspicious and report it via the Help section immediately.