App / Mobile
This page sets out the legal basis on which lucky101 operates for you, covering your rights, our obligations and the scope of our policy. Access to lucky101 depends on your local law and the eligible regions we serve — please read this carefully before using your account.
lucky101 makes its legal terms available to every account holder so you know exactly what governs the relationship between you and us. Our terms apply to your account activity, the transactions you initiate, and the content you access through our platform. Where you use a local payment method — bKash, Rocket or Bank Transfer — your transaction is subject to both our published terms and the rules of that payment service. We do not control the policies of external payment processors, but we do document how those payment channels connect to your account wallet so you can trace each step. Eligibility to use lucky101 depends on your local law and the regions we currently serve. If local regulations in your area restrict or prohibit online gaming activity, those regulations take precedence and it is your responsibility to understand them before proceeding. We update these terms when our operating conditions change; the version shown on this page is the current one. Material changes will be communicated through a notice in your signed-in account area. Continuing to use your account after a notified change means you have accepted the revised terms. If any part of the current terms is unclear, our support routes below are the right place to raise a question before acting.
Our legal policy does not apply uniformly to every layer of your experience — it has a defined scope. Understanding what falls inside and outside that scope helps you know where to direct a question and what protections apply to your specific situation.
Our terms govern how your account is opened, verified and maintained. Login credentials, session continuity across mobile and browser, and account suspension procedures all fall within this scope. Access rights remain subject to eligible region rules.
Deposits and withdrawals processed through bKash, Rocket or Bank Transfer are covered by our transaction terms. Our policy describes how funds move into and out of your account wallet; the payment provider's own rules sit alongside ours, not beneath them.
Game content supplied by studios available in our lobby — Pragmatic Play, Habanero, PG Soft, CQ9, PlayStar and Microgaming — is governed by each studio's content licence. Our terms cover how that content is made available to you; studio-level terms sit separately.
External links, payment processors and verification services that operate outside our platform are not covered by this policy. We flag when you are leaving our environment, but we cannot accept responsibility for third-party terms or data practices you encounter there.
Our legal terms are not passive — they give you a set of practical actions you can take at any time. Your account area holds a transaction history so you can check every deposit and withdrawal your wallet has processed, whether that was through bKash, Rocket or Bank Transfer. If you spot an error in your account details — a name spelling, a registered contact number or a linked payment method — you can raise a correction request directly through our support channel. We keep the correction path short: one message with the relevant detail is enough to start the process. If you have a question about how your data is stored or what information we hold, you can send a written request and we will respond through the same channel. You are also entitled to request that we stop using your contact details for notices unrelated to your account operation; that request is handled through account settings or our support route, depending on the notice type.
Open your signed-in account area to see a full log of transactions, session history and any notices we have sent. This record covers every bKash, Rocket and Bank Transfer movement linked to your wallet.
If any detail on your account is wrong — contact number, name or linked payment method — send us a correction request through the support route below. We process these in the order they arrive.
Any part of this policy that is unclear can be queried through our published contact routes. Send your question in writing so we have a record of the exchange and can respond precisely.
For account-level actions that fall within our published policy — such as requesting a data summary or updating notice preferences — our support team is the starting point. State your account identifier and the specific action you need.
Policy questions deserve a direct answer, not a generic response. We have published contact routes specifically for account and legal queries — use the channel that suits your situation and keep your account identifier ready so we can locate your records without delay.
Open the chat widget from any page on lucky101 while signed into your account. State your policy question clearly and include the relevant account detail. This route is visible in your signed-in dashboard.
Send a written policy query to the support address published on our contact page. Written requests for data summaries, correction confirmations or policy clarification are best handled over email for record-keeping purposes.
Our Help Centre, accessible from the footer of every page on lucky101, contains published answers to common policy questions. If your question is not covered there, use the live chat or email route to escalate it.
Understanding how we manage your information within the scope of this policy is part of making an informed decision about your account. We keep each of these areas distinct so you know exactly what applies to which part of your experience.
Account data you provide — name, contact number, linked payment method — is used solely to operate your account and process transactions through bKash, Rocket or Bank Transfer. We do not share it with unrelated third parties. You can request a summary of what we hold by contacting support.
We use session cookies to keep you signed in across mobile and browser visits without forcing a re-login on each page. You can manage cookie preferences through your device browser settings. Disabling certain cookies may affect how your account session behaves.
Your account credentials are your responsibility to protect. We ask that you do not share your login with anyone. If you suspect your account has been accessed without your permission, contact us immediately through the live chat route so we can review the session record.
We retain account and transaction records for the period required by our operating obligations. When that period ends and your account is closed, we remove personal data that is no longer needed. To ask about the retention period applicable to your account, use the email support route.
These are the questions we receive most often about our legal terms, your rights under this policy and how to take action on your account.
Access to lucky101 depends on your local law and whether Bangladesh falls within our eligible regions at the time you use the platform. This policy governs your account if you are in an eligible region. If local law restricts or prohibits this type of activity, those regulations take precedence over our terms.
The version shown on this page at lucky101 is always the current one. We do not maintain separate archived versions publicly, but if you need to confirm when a change was made, you can contact support in writing and we will provide the relevant detail from our records.
Yes. Send a written request through our email support route with your account identifier. We will compile a summary of the personal data linked to your account — including contact details and the payment methods you have used — and respond through the same channel.
Transaction records are retained for the period our operating obligations require, even after an account is closed. During that period the records remain accessible to us for compliance purposes. After the retention period ends, data that is no longer needed is removed. Contact support for the specific timeframe applicable to your account.
Contact us through live chat or email with the detail that needs correcting — for example, a contact number or a name spelling. Include your account identifier so we can locate your record. We handle correction requests in the order they arrive and confirm once the update is applied.
Raise the concern through the email support route so there is a written record. Describe the specific part of the policy you believe was not followed and include any relevant account detail. Our team will review the matter and respond through the same channel with a clear explanation or next step.