App / Mobile
At lucky101, your account data belongs to you. This policy explains what we collect when you use our platform, how we store it, and the choices you have — whether you access us via mobile browser, bKash wallet flow, or any other route. Access and eligibility depend on your local law and eligible regions.
When you open an account on lucky101, we collect the information needed to run that account: your registration details, login activity, device type, and the payment methods you connect — including bKash, Rocket, and Bank Transfer. We use this data to process your transactions, keep your account secure, and show you content relevant to your session. We do not sell your personal data to third parties for their own marketing purposes. Data we hold is kept only as long as your account is active or as required by applicable rules in your eligible region. If you close your account, you can request deletion of personal records through our support route. Cookies and similar tools help us remember your session state across mobile and desktop — you can manage these through your browser settings at any time. Any third-party payment processor handling your bKash or Rocket transaction operates under its own privacy terms, which we link to where relevant. Our data practices apply to users in supported regions; availability depends on local law. We review this policy periodically and will notify you of material changes through your registered account contact.
Understanding what falls inside and outside this policy helps you know exactly what protections apply to your lucky101 account activity.
All data generated when you log in, browse the lobby, or update your account settings is covered. This includes session tokens, device identifiers, and any preferences you save inside your account.
Deposits and withdrawals processed through bKash, Rocket, or Bank Transfer are covered to the point they reach our platform. The payment provider's own terms govern their side of the transaction.
Pages, game lobbies, and promotional notices you view on lucky101 fall within this policy. We log which sections you visit to improve navigation and session continuity across devices.
External links, game content from studios in our lobby, and any service you reach by leaving lucky101 are not covered here. Those services operate under their own privacy terms independently of ours.
You have practical options when it comes to the data lucky101 holds on your account. You can request a copy of the personal information tied to your registered account at any time by contacting our support team through the route listed on the site. If any detail is incorrect — your registered name, contact address, or linked payment method — you can update it directly inside your account settings or ask support to correct it on your behalf. If you want to know specifically what data we hold, or if you believe data is being processed in a way that does not match this policy, raise it with us in writing via the published support contact. We will respond within a reasonable period. Closing your account triggers a data review; records required for transaction history or compliance purposes may be retained for the period required under applicable rules in your region, after which they are deleted. All requests are handled subject to verification of your account identity.
Contact support to request a summary of personal data held against your account. Verification of your identity is required before we release any record.
Update your name, contact details, or payment method directly in account settings. For fields you cannot edit yourself, support can action the correction after verifying your identity.
If you believe your data is being used outside the terms of this policy, submit a written query through our published support contact. We will review and respond in writing.
You can close your account through the account settings page or by contacting support. Personal data not required for compliance retention will be deleted following the closure process.
If you have a question about how your data is handled, use any of the contact routes published on the lucky101 site. We do not publish response time commitments here, but all privacy queries are handled by the same team that manages account support.
Open the chat widget on the lucky101 site to reach the support team directly. Describe your privacy query and a team member will assist you.
Send your privacy question to the email address listed in the Contact section of the site. Include your registered account details so we can locate your record.
The Help Centre on the site covers common data and account questions. Check there first for answers about cookies, data retention, and account settings.
We apply standard security measures to the data held in your lucky101 account, including encrypted connections for login and payment flows. Our data retention schedule removes inactive account records after the period required by applicable rules in your region.
Your login session and any payment flow — including bKash and Rocket — run over encrypted connections. We do not store full payment credentials on our servers; those are handled by the respective payment processor.
We use session and preference cookies to keep your lobby state consistent across mobile and desktop. You can review and clear these through your browser settings without affecting your account registration.
Personal data is kept only while your account is active or as required under applicable rules in your eligible region. When the retention period ends, records are deleted from our systems.
When we make a material change to this policy, we notify you through your registered account contact before the change takes effect. Continued use of the platform after that date means you have seen the updated terms.
These are the questions we hear most often about data, account records, and your rights under this policy.
We collect your registration details, login activity, device type, and the payment methods you connect — such as bKash, Rocket, or Bank Transfer. We use this to run your account, process transactions, and maintain session continuity across your devices.
We do not sell your data for third-party marketing. Payment processors handling bKash or Rocket transactions operate under their own privacy terms. We share data only where required to run your account or comply with applicable rules in your eligible region.
Contact our support team through the live chat or email route published on the site. We will verify your account identity first, then provide a summary of the personal data held against your registered account.
Yes. Most details — contact information, linked payment methods — can be updated directly in your account settings. For fields you cannot edit yourself, contact support and we will action the correction after verifying your identity.
Closing your account triggers a data review. Records not required for transaction history or compliance purposes are deleted. Data that must be retained under applicable rules in your region is held only for the required period, then removed.
We use session and preference cookies to keep your lobby state consistent when you switch between mobile browser and desktop. You can manage or clear these through your browser settings at any time without losing your account registration.